The Bureau de la Stratégie et de la Sécurité inc. ("BSS") attaches great importance to the protection of your personal information, in accordance with the Loi sur la protection des renseignements personnels dans le secteur privé  (and "Law 25").

 

BSS makes its website www.squattersquad.ca (the "Site") available to you, subject to your acceptance of the following terms of use and privacy policy.

In the event of any discrepancy between the English and French versions of this policy, the French version shall prevail.

 

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■ Terms of Use
 By using the Site, you agree to abide by the following rules and conditions.
― Respectful behavior: BSS expects users to behave respectfully on the Site, without defamation, harassment or abusive language via chat or forms.

― Applicable laws and jurisdiction: Use of the Site is governed by the laws of the Province of Quebec and the federal laws of Canada. Any dispute relating to the Site shall be resolved by the courts of Quebec.

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■ Intellectual property

 

All elements of the Site, including texts, images, logos, graphics, videos, source codes and any other data, are protected by copyright and intellectual property laws.

It is strictly forbidden to copy, reproduce, modify, distribute or sell all or part of the content of the Site without the prior written authorization of BSS. Use of this content is authorized solely for personal, non-commercial use, provided that the source is acknowledged.

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■ Personal information collected
 

BSS collects the following information to improve service quality:

― First and last name
― Email address
― Telephone number

 

This information is provided directly by you. 

​BSS also collects anonymous statistical information on visitors' use of the site.

 

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■ Legal basis for data collection

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In accordance with Law 25, BSS ensures that all information collected has a precise legal basis. Here are the legal bases applied for each type of personal data:

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― Consent :

• Text messages (SMS): By providing your telephone number and agreeing to receive text messages from BSS, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed of the types of messages you will receive.

• Cookies and tracking technologies: On your first visit, your consent is required for the use of cookies. You can manage or withdraw this consent at any time via your browser settings.

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― Legitimate interest in improving service performance and relevance:

• Statistical traffic data: In order to better understand and optimize the user experience, BSS anonymously analyzes visits and browsing behavior on the Site.

 

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■ Collection methods

 

Your information is collected by the following means:
― Online forms: "Express Quote Request" and "Free Guide"
― Cookies and other tracking technologies​​

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■ Use of Information
 

Information collected is used to:

― Process, manage and track your requests submitted via our forms.

― Communicate with you by email, telephone, or text message, based on your consent.

― Personalize and improve customer service.

― Analyze traffic and interactions to optimize user experience.

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■ Text message communications

 

By providing your phone number, you consent to receive text messages relating to relevant services, offers or updates. These messages may include, but are not limited to, appointment confirmations, important notifications or promotional information. 

Standard messaging charges may apply depending on your telephone carrier.

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You have the right to opt-out of receiving text messages from BSS at any time.

Please reply “STOP” to any of our text messages or contact us directly to request to be removed from our mailing list.

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■ Cookies

 

BSS uses cookies, both analytical and functional, to better understand your interaction with the Site and improve your online experience. On your first visit, a banner will ask for your consent to the use of cookies, which you can manage or withdraw at any time via your browser settings.

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■ Information sharing

 

Your personal information is confidential and is shared only:
― With the two BSS managers.
― With certain third-party service providers for essential operations, such as sending quotations, invoices, e-mails, text messages, customer relationship management and statistical analysis (Google Analytics).

― If required by law.

 

​Personal information is never sold to third parties for marketing purposes.

Your information remains confidential and is only used for the purposes for which you have given your consent.

 

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■ Retention of information
 

Your personal information is retained for as long as necessary to fulfill the purposes described in this policy or until you withdraw your consent.

Billing information, in particular, is kept for a period of six years, in accordance with tax obligations in Quebec and Canada.

 

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■ Data security
 

BSS protects your personal information with robust security measures, including two-factor authentication and data encryption via HTTPS protocol, which ensures that all information exchanged between your device and our site is secure.

Strict security standards are applied to limit access to personal information to authorized managers only.

Third-party service providers use encryption technologies and store data on secure servers to ensure confidentiality and high security standards.

Although we make every reasonable effort to protect your data, using the Internet involves certain risks that we cannot totally eliminate.

 

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■ Your rights
 

In accordance with Quebec law, you have the following rights:

― Right of access and rectification: Right to request access to your personal information or its rectification if necessary.
― Right of deletion: Right to request the deletion of your personal data.
― Right to data portability: Right to request a copy of your personal information in a structured and commonly used format to facilitate its transfer to another service, if desired.
 

Pour exercer ces droits, contactez-nous aux coordonnées indiquées ci-dessous.

 

■ Modifications de la Politique

 

Cette politique de confidentialité peut être mise à jour pour refléter des changements dans nos pratiques ou dans la législation. La date de la dernière mise à jour est indiquée en haut de cette page.

 

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■ Contact
 

Pour toute question ou demande liée à cette politique de confidentialité, veuillez contacter notre responsable de la protection des renseignements personnels :

― Nom : Dianne Villeneuve

― Courriel : coordination@strategiesecurite.ca

― Téléphone : 514―477―1775